Respond Quickly to Customer Inquiries
When a customer calls or stops in with a question or problem, they expect a prompt and accurate response.
Visual Utility Billing (VUB) is designed to put the information you need at your fingertips and to allow you to find it quickly and easily. Here's how:
- With one mouse click, sort the customer database by Customer Name, Customer Number, Service Address, Mailing Address or Tax ID Number. SEE SAMPLE SCREEN 1
- Type just the first few characters of the name or address to go quickly to the customer overview screen that includes basic account information, balance due information, and a visual flag if the property in question has a lien. SEE SAMPLE SCREEN 2
- With just a mouse click, see information on the customer's property or a list of all services provided to this address. SEE SAMPLE SCREEN 3
- See detailed information on each service provided, including billing setup, deposits, current and previous balances, penalties and interest along with balance due for the entire account. SEE SAMPLE SCREEN 4
- A place for comments and notes provides a reminder or an alert to others about special situations. The comment tab is displayed in red if a comment has been entered. SEE SAMPLE SCREEN 5
- A complete account history is also available. See every transaction with overdue items flagged, and view a debit/credit history or a history summary. SEE SAMPLE SCREEN 6
- You will also have instant access to a complete consumption history for the account. SEE SAMPLE SCREEN 7
Finally, if you need to provide your customer with a hard copy of account information, any screen in the Customer Service area can be printed. Or you can easily create a customer-specific detail report of all transactions relevant to a particular customer and then print it.
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